Job Description: Airport Customer Service and Cargo is seeking a specialist who will help coach our teams to develop a service excellence program and build strategies and standards to improve the NPS, improving the “customer experience” for all stations. Job Responsibilities: Always keep a safety-conscious environment in mind when creating the service standards, resulting in employee and customer safety and wellbeing. Makes recommendations for enhanced learning curriculums that transmit the service standards to all our ACS employees. Makes recommendations to enhance the customer and employee relationship, which decreases routine transactional interaction while increasing the ability to create more meaningful moments of thoughtful, personalized connections Partners with key business partners to develop and enhance the service standards for the customer travel ribbon in airports Accountable for creating solid partnerships for sustaining and strengthening our culture of customer service excellence and levels of hospitality while supporting our No One Better Connects the World mission Job Requirements: Ability to integrate a broad range of internal and external factors when monitoring programs and to make recommendations Solutions-oriented mindset and strong ability to use data to make decisions Creative, collaborative, and innovative problem solver with project management experience Experience in facilitating training, meetings, and supporting quality assurance Must have at least five years of field experience required, along with good work experience within aviation, hospitality, or equivalent customer experience industries Self-starter, work well with a minimum of supervision, and work under pressure and manage several initiatives at a time. Experience in developing or working within a highly standardized environment Experience teaching others methods/ approaches and standardized project delivery Experience working with data and finding trends and/or opportunities for improvements Strong written and verbal communications skills Embraces diverse people, thinking and styles Service-minded solid individual with a customer-first mentality Must be conscious of process improvement, experienced in measuring results, enabling accountability and performance enhancement Results orientation with the ability to make data-driven, fact-based decisions in a fast-paced environment Job Details: Company: Delta Air Lines Vacancy Type: Full Time Job Location: Atlanta, GA, US Application Deadline: N/A Apply Here vacancyoptions.com
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