Job Description: The Service Salon Manager leads the team to inspire each guest’s personal Cartier journey through exceptional experiences—while achieving or exceeding the boutiques service goals. The Service Salon Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy. Job Responsibilities: Actively recruit and maintain talent pipeline Motivate and support the Boutique sales, service & workshop staff As a member of the Boutique Management team—support the Boutique Director in creating and implementing an overall strategic vision for the boutique as a whole Implement effective service client strategies to ensure the development of genuine client relationships resulting in increased business opportunities Perform administrative and HR tasks including but not limited to commission accuracy check, scheduling, payroll and overtime management Lead the development of excellent service client relationships by creating and celebrating memorable moments for our clients and boutique visitors Educate and inspire service team with Maison knowledge, local/global competitive landscape, and industry news Communicate strategic service brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, service targets, client experience best practices, local/global competitive landscape, and industry news Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective service strategy Develop Service to Sales strategies to increase sales within the boutique and to further develop the client strategy Drive care service and workshop team to consistently achieve or exceed sales targets and KPI’s Support and partner with care service teams, on escalated client matters to ensure optimal solutions are provided Collaborate with all service-related Corporate Departments (i.e. Workshop, RTC, Client Experience, Retail Operations, etc.) to effectively communicate key messages, business opportunities, and needs Along with fellow Boutique Management—determine, communicate, and monitor individual and team service KPI’s Job Requirements: Intellectual curiosity and passion for learning Strong leadership skills Exceptional skills in Microsoft Office applications, especially Excel is required Excellent analytical, organizational, and interpersonal communication skills required Enthusiastic approach with clients and colleagues 7-10 years of supervisory experience, especially in the field of after sales service/ customer service in a similar size organization Collaborative approach with ability to foster a united work environment with a “can do” attitude Ability to work in a fast-paced, evolving environment Prior knowledge in 5-S methodology strongly preferred Utilization of SAP / CS module Creativity in developing new ways to motivate and develop a team Must be able to stand all day Strong understanding of client service needs and priorities (internal and external) Business Warehouse (Intelligence) Strong attention to details with the ability to handle multiple tasks simultaneously and with precision Entrepreneurial spirit to develop their own business and build long lasting client relationships Job Details: Company: Cartier Vacancy Type: Full Time Job Location: New York, NY, US Application Deadline: N/A Apply Here vacancyoptions.com
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