Job Description: As an Ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience. Job Responsibilities: Ability to communicate and respond to clients inquiry based on strong knowledge of technical explanations of service Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements. Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links) Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service Must understand the client’s needs and identify and discuss appropriate solutions Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.). Must partner and assist with Boutique daily set up and break down for opening/closing Job Requirements: Must be available to work retail hours including weekends. MS Office experience required, SAP knowledge preferred. Ability to work in a fast-paced retail store environment. Computer and internet Savvy. College degree preferred. Additional language skills (Mandarin, Portuguese, Russian) are a plus. Ability to project an approachable and professional image in personal appearance, manner, and demeanor Excellent interpersonal and communication skills are required. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. General knowledge of timepiece movements and Jewellery preferred. 2 to 5 years of previous experience in luxury retail, service or hospitality environment. Strong understanding of Customer Service needs and Customer (internal and external) priorities. Job Details: Company: Cartier Vacancy Type: Temporary Job Location: Miami, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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