Website The Exchange

Job Description:

As a Supervisor Customer Experience Associate, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

Job Responsibilities:

  • Lead a culture of accountability through clear expectations
  • Greet every customer with eye contact and smile in your authentic way
  • Promote a positive team and customer centric culture
  • Ensure customers have an extraordinary experience while shopping
  • Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas

Job Requirements:

  • Excellent attention to detail
  • Excellent communication skills
  • Able to lead teams to meet organizational objectives
  • Basic computer skills
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Able to take initiative
  • Willing to cross-train and work in other areas of the store, as needed
  • Able to share brand knowledge
  • Previous retail supervisory experience preferred

Job Details:

Company: The Exchange

Vacancy Type: Full Time

Job Location: Fort Meade, MD

Application Deadline: N/A

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