Job Description: Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. Job Responsibilities: Assist with merchandise returns and guest deliveries as directed by management Complete and maintain weekly vehicle maintenance sheet and route sheets daily Any reasonable duties requested by management Safely operate company vehicle Load, secure and protect product in company vehicle Clean and certify merchandise in the Quality Assurance Center for all items personally returned Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Sell customers on the benefits of timely lease agreement renewal payments Assist the Sales Team as needed Job Requirements: United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Maintain a professional appearance Uphold the Aaron’s Brand and protect company assets Proper telephone etiquette High energy with the ability to effectively perform all functions of the store and multitasking effectively Two years of retail/customer service experience preferred Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Excellent interpersonal and communication skills Ability to work schedule of hours varying from 8 am to 9 pm Must meet DOT requirements to obtain certification in required states (United States) High School diploma or equivalent preferred Proficient computer skills Job Details: Company: Aaron's, Inc Vacancy Type: Full Time Job Location: Philadelphia, PA, US Application Deadline: N/A Apply Here vacancyoptions.com
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