Job Description: Supports client retention by providing issue resolution and information to existing accounts throughout the life of the account. Works independently to solve problems and resolve issues for existing business to enable the Account Manager to focus on growth opportunities. Responsible for end to end renewal contract process. Ensures timely and accurate enrollment, installation, setup and eligibility for renewals. Drive resolution to issues and client inquiries including billing, eligibility, service issues, contractual wording, and network access issues and problems by leveraging knowledge of networks, products and the systems that support each and interfacing with multiple cross functional partners across the enterprise to ensure resolution. Job Responsibilities: Identify and escalate issues, gaps, and needs (e.g. Doc Find) Communicate with plan sponsor, fields product and policy questions. Provide policy, plan design and benefit changes, as well as network updates. Order reports; data provision and presentations Assist in the development of renewal proposals and coordinate resources needed. Data collection, matching strategic capabilities, pricing for all products, management of renewal in systems. Leverages knowledge of products, networks, and industry. Responsible for ensuring timely and accurate contract installation. This includes interfacing with client and broker, underwriting and operations for all required forms, paperwork, signature documents, files and information for eligibility and transition of care, etc. for all products sold on a case. This is precise work on high volumes of material where accuracy and attention to detail is critical to protect against the high cost of rework Prepare presentation materials Support enrollment processes, including network, coverage, and setup needs. Participate as Salesforce SME and system/process SME, providing input to corporate teams on proposed changes and enhancements and their impact in the field. Drive resolution to issues and client inquiries including billing, eligibility, service issues, contractual wording, and network access issues and problems by leveraging knowledge of networks, products and the systems that support each and interfacing with multiple cross functional partners across the enterprise to ensure resolution. Job Requirements: 3-5 years industry or customer service experience preferably with complex accounts. 2-5+ yrs relevant experience Knowledge and experience in managed care and/or sales such as: product/process/systems knowledge, underwriting, sales practices, account management, healthcare RFPs, and knowledge of administrative operations Strong presentation and communication skills; ability to modify communication delivery based on audience Exceptional project management skills, problem solving, and attention to detail Exceptional relationship-building skills Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables Knowledge of Word, PowerPoint, Excel, Salesforce Insurance license, as required by state law. College degree or equivalent work experience. Job Details: Company: Aetna Vacancy Type: Full Time Job Location: New York, NY, US Application Deadline: N/A Apply Here vacancyoptions.com
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