American Airlines Jobs Openings – Help Desk Associate

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Escalates incidents to escalation teams to ensure customer resolution
  • Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed
  • Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action
  • Works overtime as necessary and when approved
  • Maintains confidentiality regarding employee, company, and customer information
  • Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices
  • Shift work required/24×7 IT coverage environment
  • Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments
  • Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc.
  • May interact with internal and external support teams and third party vendors to identify and correct core problems
  • Simulates or recreates user problems to resolve operating difficulties
  • Maintains daily awareness of outages and issues system wide

Job Requirements:

  • A+ Certification
  • 2 years Help Desk and/or customer service experience
  • 2 years troubleshooting experience with service desk environments
  • Apple certification (Apple Genius)
  • Technical degree and/or equivalent experience
  • Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE

Job Details:

Company:  American Airlines

Vacancy Type:  Full Time

Job Location: St. Petersburg, FL, US

Application Deadline: N/A

Apply Here

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