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Website American Cruise Lines
Job Description:
American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team as we gear up for our 2021 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2021 season!
Hotel General Managers are leaders on all American Cruise Lines ships. As General Manager, you will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The entire hotel department will report directly to you as we travel the rivers and waterways of the country. This is a traveling position that will immerse you in the hospitality, food service, and cruise industries.
Job Responsibilities:
- Provide a positive guest experience through quality, safety, and strong customer service
- Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager
- Communicate effectively to all other departments including housekeeping, food and beverage, etc.
- Continuously improve the daily performance of the shipboard team and hotel department
- Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries
- Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time
- Resolve guest complaints in a timely manner
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to guests
Job Requirements:
- Must be fully vaccinated for COVID-19.
- 3+ years of hotel or food and beverage management experience
- Willing to live and work aboard the ship
- Bachelor’s degree in business or hospitality management
- Cruise industry experience not required
- Optimism and a hardworking drive to succeed
Job Details:
Company: American Cruise Lines
Vacancy Type: Full Time
Job Location: St. Petersburg, FL, US
Application Deadline: N/A
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