American Cruise Ship Jobs – Manager

Job Description:

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

Job Responsibilities:

• Assesses the performance of the management team and provides immediate corrective feedback
• Displays leadership and maintains professional presence
• Identifies problems, resolves immediately, and requests home office support as needed
• Holds officers and crew accountable to American Cruise Lines’ standards
• Anticipates the needs of guests and crew
• Visible and available to all guests and crew
• Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
• Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
• Complies with American Cruise Lines’ Operations Manual, service standards, and procedures
• Monitors shipboard business transactions, accounting, timecards, and home office reporting
• Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
• Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
• Assists with room inspections
• Assists ship officers in achieving weekly sales goals
• Responds quickly to guest requests and ensures follow through of service delivery
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
• Oversees bar operations and manages wine/liquor inventory
• Assists Hotel Manager as directed
• Maintains sanitation and cleanliness standards of crew rooms
• Performs duties of Hotel Manager when Hotel Manager is on 1 to 2 week time off from ship
• Assists Dining Room Manager during all meal services
• Supervises Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager
• Prepares for turnaround day process
• Present and available during all meal services, either front or back of house

Job Requirements:

• Superior time management
• Sense of urgency in all passenger, crew, and home office requests
• Available to travel and work a flexible schedule including long days for extended periods of time
• Business degree may be considered with management and hospitality experience
• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
• Strong organizational skills and excellent verbal and written communication skills (English)
• Ability to manage and solve problems
• Military experience may be considered with management and hospitality experience
• Attributes for Success:
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
• Proficiency in Microsoft Office
• Ability to motivate, train, and assess individual and team performance
• US Coast Guard regulated pre-employment drug test
• Positive attitude and receptive to continuous performance feedback

Job Details:

Company:  American Cruise Lines

Vacancy Type:  Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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