American Cruise Lines Jobs – Cruise Director

Website American Cruise Lines

Job Description:

American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team as we gear up for our 2021 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2021 season!

The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere on board while engaging guests at all times through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction.t

Job Responsibilities:

  • Host Officer Introduction and Excursion Briefing.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest
  • Speakers, Instructors and Entertainers.
  • Socialize with guests at every opportunity including, but not limited to, meal times and cocktail hour.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Greet guests as they depart for and return from shore excursions.
  • Assist in the delivery of the Safety Briefing with the Captain
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Create the daily Ship To Shore
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speakers A/V needs.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Create and update bulletin board daily.
  • Oversee proper VIP guest service delivery.

Job Requirements:

  • Excellent time management and attention to detail.
  • Must possess a strong sense of production and presentation.
  • Strong social skills required.
  • Previous experience required. Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Must be enthusiastic, outgoing, confident and have a can-do attitude at all times.
  • Extremely polished speaking/presentation skills required.
  • Strong critical thinking skills required.
  • Must be fully vaccinated for COVID-19.
  • Basic knowledge of audio/visual equipment required.

Job Details:

Company:  American Cruise Lines

Vacancy Type:  Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here