Baskin Robins Apply Online – Operations Manager

Job Description:

Effectively coaches by providing candid feedback, offering suggestions, and committing time and resources. Understands what motivates each franchisee, checks for understanding through open ended questions and active listening, and supports feedback with data

Job Responsibilities:

• Influences franchisees on the value of the people component of their business plan and provides guidance on organizational structure and succession planning
• Partners with the franchisees on the value and execution of their business plan to drive sales growth and profitability; defines their success by the franchisees’ success
• Focuses on the basics building each restaurant’s foundation around a great guest experience, people development, marketing execution, and food safety
• Is dedicated to the guest experience; works in restaurants coaching those that are closest to our guests, leading by example
• Conducts formal assessments in each restaurant providing education; works diligently to close the gap between current operations and expectations through effective action planning
• Works collaboratively with cross functional market team in pursuit of common and individual goals, sharing best practices and leveraging expertise
• With franchisees; establishes goals and communicates results, shares best practices and encourages collaboration with peers, and provides recognition for great performance
• Executes required coaching sessions with franchisees not meeting expectations and takes corrective action to include accelerated action plans and formal notices
• Evaluates margins and identifies roadblocks to franchisee profitability and takes appropriate action to solve issues

Job Requirements:

• Relationship builder; able to motivate
• Financial acumen
• 5+ years of operations management experience with multi-unit leadership experience (operational expertise and credibility)
• Bachelor’s Degree or equivalent experience
• Drives business results
• Communication skills to include coaching and influencing
• Analysis and problem solving skills
• Operations expert

Job Details:

Company:  Baskin Robbins

Vacancy Type:  Full Time

Job Location: San Francisco, CA, US

Application Deadline: N/A

Apply Here

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