Baskin Robbins Jobs – Manufacturing Operations Manager

Website Baskin Robbins

Job Description:

The Manufacturing Operations Manager has responsibility for between 25 and 30 highly complex Central Manufacturing Locations (CML’s). These CML’s are responsible for supplying donuts to Dunkin’ restaurants within the positions respectful region. The Manufacturing Operations Manager role is to uphold the standards and reputation of the brand while enhancing operational excellence and franchisee profitability. The incumbent will create growth opportunities through effective business planning, continual evaluation and coaching, and build effective relationships through mutual trust and respect. They will also lead all operations related aspects of the new CML opening process starting with the project kickoff through post opening assessment. They will use operational assessment tools to evaluate and assist franchisees in maintaining Dunkin’ standards to improve the guest experience and profitability. This individual acts as a coach and manufacturing leader throughout their assigned portfolio of CML’s.

Job Responsibilities:

  • Manages personal expenses, follows all policies and required procedures, and documents all franchisee interactions
  • Key liaison with field team members creating a positive environment for all feedback regarding quality, availability, creativity, process and franchisee relationships through active connections with their local field operations team
  • Driven passion for quality donuts and bakery products including the manufacturing process and assessment process for improvement
  • Ensures operating systems and training discipline are in place within each facility
  • Evaluates business economics such as the cost per dozen through use of the Standard Cost Model, identifies roadblocks to controlling production costs, and takes appropriate action for solving issues
  • Conducts operational and food safety audits while collecting facility data
  • Advises the franchisees in the implementation and execution of Dunkin’ tools, processes, and systems
  • Works with their franchisees on new product introductions and new CML openings
  • Collaborates with cross-functional field employees to ensure CML strategy, tactics, and execution is aligned with Brand objectives

Job Requirements:

  • Knowledge of donut/bakery production techniques/equipment a plus
  • An unmatched passion for results
  • Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook), auditing and production manufacturing software
  • Bachelor’s Degree or equivalent experience
  • Food Safety certification such as ServSafe, AIB Food Safety Basics or equivalent
  • Problem solving skills to remove obstacles, solve problems proactively, conflict resolution, mediation, negotiation and influence
  • 5+ years of manufacturing and/or restaurant/retail management experience. QSR experience a plus
  • Ability to interdependently develop strategic and tactical plans. Experience in solving business problems

Job Details:

Company:  Baskin Robbins

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

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