Job Description: The Key Holder manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Key Holder may also be responsible for one of the following categories: book, buyback, or media. Job Responsibilities: Maintaining all aspects of the store’s operational requirements in order to ensure that exemplary customer service standards are achieved daily. Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards. Ensures consistent standards and training for determining book conditions and purchase prices. Ensuring that all customers are greeted, invited back, and satisfied with their purchases. Sales, payroll, inventory, merchandising and housekeeping functions at all times. Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy. Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines. Ensure customer satisfaction on a day-to-day basis. Daily maintenance of category merchandising in all departments. Customer complaints are handled to a satisfactory conclusion. Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management. Monitor process times for book buying. Ensure that process is operating most efficiently at all times. Job Requirements: Must be able to lift or team lift objects up to 50 lbs., with or without assistance. Computer and cash register skillsPhysical and Environmental Requirements Must be able to communicate using speech, sight, and sound with or without assistive device. Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities. Must be able to stand and walk for extended periods of time. Qualification & Experience: 21 years of age or older High school diploma or equivalent, some college preferred Previous experience in a supervisor role Successful completion of all required background screenings Job Details: Company: Books A Million Vacancy Type: Part Time Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here vacancyoptions.com
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