Bt Careers – Senior Account Manager

Job Description:

Reporting to the Senior Sales Manager of the Greater Manchester CPS Leadership team this role will be responsible for profitably retaining, developing and growing a portfolio of the largest and most complex CPS existing customer accounts.

This role is responsible for achieving/exceeding business targets, expressed in terms of revenue, new product revenue growth and customer satisfaction. You will be responsible for strong account Development Plans (ADP) for all accounts with the creation of an account/win plan for all re-sign and growth opportunities, strongly influencing the account strategy for the relevant industry verticals and demonstrating required actions and effective engagement of the virtual team.

Job Responsibilities:

  • Accountable for sustainable profitable growth across strategic account base maximising profit for BT and acknowledging any risk associated
  • Accountable for taking responsibility for own personal development, to ensure fully conversant with the whole portfolio and can sell a value proposition
  • Accountable for developing effective, multi-layer relationships with customers, demonstrating knowledge of their business and their decision-making process, right across their business to add value and exceptional engagement, becoming a trusted and valued partner
  • Identify opportunities to grow and sell BT’s complex solutions
  • Translation of account plans into actionable steps for self and virtual team
  • Accountable for developing successful, sustainable and profitable long-term relationship with the largest and most complex regional customers, to include responsibility for escalation management to appropriate level
  • Responsible for drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers
  • Understand and be able to sell the current and future benefits of the EE/BT network and all propositions and value-added services
  • Continually learn about the industry and new products and services
  • Work on additional projects to support the team, region or overall strategy
  • To develop a strong understanding of the customer’s requirements and transformational roadmap ensure robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it
  • Define, develop and own key customer relationships and customer contact strategy
  • Accountable for customer satisfaction improvements increasing Net Promoter score within the account
  • Accountable for utilising sales process tools to define, develop and owning key customer relationships and customer contact strategy, enabling other teams to deliver service and products by working closely and being clear and open with communication

Job Requirements:

  • Proven ability to develop and maintain an effective network of contacts and build relationships at senior levels of the customer/prospect organisation
  • Highly effective written and verbal communication skills
  • Significant industry experience in IT/Telecommunications, managed and professional services businesses
  • Proven experience and success in direct sales, generating growth and minimising churn in IT/Telecommunications or a business to business corporate marketplace
  • Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
  • Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams
  • Expert in interpersonal and stakeholder manager skills; As client partner for our most significant accounts, engages at the most senior levels (CxO) with customers and draws together senior stakeholders from Enterprise for board-to-board customer conversations
  • Expert level ability to influence and convince both external customers (to buy) and internal colleagues (both to support the sales process and address customer concerns in-life)

Job Details:

Company:  BT

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

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