Carmax Hiring – Customer Operator

Job Description:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

Job Responsibilities:

• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.
• Answer basic service department questions, schedule service appointments, route customers’ calls.
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Provide written messages to the responsible party in a timely manner.
• Assist Customer Advisors/Service Consultants with customers when needed.
• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Complete reminder calls for customers scheduled for an appointment
• Contact customers with Repair Requests to schedule appointments
• File repair orders and all supporting documentation daily.

Job Requirements:

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Read, interpret and transcribe data in order to maintain proper records.
• Intermediate computer skills including spreadsheet knowledge.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Maintain or exceed the CarMax guidelines for customer satisfaction.
• Accountable to Associate 1 Competency Model
• Execute Retail Service Standardized Work
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

Job Details:

Company:  CarMax

Vacancy Type:  Part Time

Job Location: Portsmouth, VA, US

Application Deadline: N/A

Apply Here

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