Cigna Job Openings – Customer Service Advocate

Job Description:

  • Help others. Always listen first and respond with empathy. Own the customer experience. Be a part of something greater than yourself. Are you ready for a role that utilizes your caring nature and quick-thinking skills to help people. How about a role that makes you feel like you are making an impact every single day. Alright, let’s do this…First things first, we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and change the way people think about health insurance. Customer Advocates help our 90+ million customers make the most out of their Cigna benefits.

Job Responsibilities:

  • Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.
  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Qualification & Experience:

  • Excellent written and oral communication skills
  • Knowledge of Medical Terminology a PLUS
  • 1+ years of customer service experience analyzing and solving customer problems required;
  • Exceptional organizational and time-management focus
  • High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

Job Details:

Company: Cigna

Vacancy Type:  Full Time

Job Location: Wilkes Barre, PA, US

Application Deadline: N/A

Apply Here

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