Job Description: Citi is currently recruiting for a Vice President-level professional with well-rounded knowledge and experience in Lean or Lean Six Sigma methodologies to play a leading role in the evolution and application of our customized Lean program, CitiLean. Your role will be to support Business leaders and partners in Operations & Technology, helping them redesign their processes to put the customer at the center of everything we do. Through the application of Lean tools and techniques, you will identify major pain points, complete risk analysis, investigate their root causes and provide innovative solutions that transform the client experience. Partnering with the Smart Automation Center, you will bring best-of-breed artificial intelligence and robotics solutions that augment processes improved through Lean methodologies. You will become a trusted and independent advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients. Job Responsibilities: Lead Lean training courses. Developing “To–Be” processes, including optimized customer journeys, documenting identified policy and procedure gaps and a plan to implement the future state. Identifying waste, pain-points and areas of risk in the process using Lean tools (including basic Process Mapping, VSM, SIPOC’s, FMEAs, Time and Motion studies, Benchmarking, etc.) and presenting findings to Senior Leadership. Organizing and leading Kaizen workshops, guiding the project teams on executing Root Cause Analyses and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues that achieve project/program objectives. Contribute to the buildout of our Lean digital training modules used by employees across the enterprise. Lead and apply individual Lean projects and training for business and functional partners, including:•Scoping and planning the projects (deliverables, timelines, resourcing, etc.). Partner with Business and Function’s Senior Leaders to identify and structure individual Lean projects. Job Requirements: Strong communication skills and the ability to structure logical analysis in presentations. Minimum of 6+ years of work experience with time spent applying Lean or Lean Six Sigma methodologies. Experience in re-engineering controls and doing process risk assessments. Experience in management consulting and/or developing automation solutions for Operations and Services (particularly with Robotics) will be highly valued. Ability to work effectively with Senior Managers and with large teams across countries, functions and businesses. An in-depth understanding of Excel and PowerPoint. Strong data analytics capabilities, especially cost analysis and internal/external benchmarking. PMP or Prince Certification is also desirable but is not required. An undergraduate degree and an MBA (desirable but not required) from a top tier institution. An understanding of Citi's businesses, the major strategic issues and the Senior Management landscape would be beneficial. Understanding of the drivers of value, including the ability to size and prioritize large scale initiatives across Businesses and Functions. Job Details: Company: Citi Vacancy Type: Full Time Job Location: Tampa, FL, US Application Deadline: N/A Apply Here vacancyoptions.com
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