Comcast Career – Technical Product Sales Support

Job Description:

Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers across a national footprint. Works as a collaborative member of the sales team to market and sell the Company’s product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Responsibilities:

• Work with Comcast Business Network Engineering, Product Engineering, Product and the national engineering organization to acquire an intimate knowledge of all Comcast Business products concepts, process and procedures.
• Provide technical support for National events and technical trade shows.
• Serve as a national technical expert to review RFP responses for content and accuracy before they are submitted.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Provide timely, technical support and problem resolution for field service questions on a national level.
• Driver of solutions that business needs, Accont partnership and experience in developing complex solutions.
• Executive experience with C-suite presentations and discussions. Able to shape vision and translate into actionabl strategies.
• Assist in generating new business and ensure growth of existing accounts.
• Translate complex technical design requirements into information that customers can understand and respond to.
• Assist the Account Management Team and Sales leadership in the development of the overall business strategy to acquire new customers.
• Contributes to costing and pricing of a solution.
• Keep up to date on technological and market evolution as well as competitors’ activities.
• Participate in technology transfer training activities in the Sales Engineering group as new technologies are introduced across the Comcast Business product line.
• Develop, deliver and run effective presentations, meetings, client interviews and facilitate a group workshop.
• Design solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth.

Job Requirements:

• Do what’s right for each other, our customers, investors and our communities.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Win as a team – make big things happen by working together and being open to new ideas.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Understand our Operating Principles; make them the guidelines for how you do your job.

Job Details:

Company:  Comcast

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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