Comcast Employment – Retail Store Service Associate

Website Comcast

Job Description:

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

Job Responsibilities:

  • Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
  • Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
  • Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
  • Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
  • Assists Store Leadership in Inventory and Merchandising responsibilities:
  • Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
  • Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
  • May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service
  • Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
  • Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
  • Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.

Job Requirements:

  • Do what’s right for each other, our customers, investors and our communities.
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Respect and promote inclusion & diversity.
  • Drive results and growth.
  • Win as a team – make big things happen by working together and being open to new ideas.
  • Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Job Details:

Company:  Comcast

Vacancy Type:  Full Time

Job Location: Naples, FL, US

Application Deadline: N/A

Apply Here

vacancyoptions.com