Comcast Job Opportunities – Manager

Job Description:

The Manager, Installation and Service sits at the intersection of people, process, tools, and products that provide a world class customer experience. This leadership role leads with a growth mindset and is responsible for coaching, inspiring, motivating, guiding, and developing a team of installation and service supervisors focused on providing superior service to our valued and loyal customers. Fosters a positive team environment that enables employees to maximize performance, progress their careers and become a promoter and advocate of the company. In this role, you have the opportunity to enhance critical leadership competencies like relationship building, problem solving and other unique skills in support of your career trajectory. Manages a team which may include virtual, exempt, and non-exempt employees.

Job Responsibilities:

• Acts as change management liaison and change lead in communicating important business initiatives.
• Celebrates and reinforces employee successes through recognition and promotion.
• Promotes and lead a team environment of open communication, approachability, and fair and consistent treatment of all employees within a workforce dedicated to diversity.
• Provides leadership, guidance, and direction in partnership with direct reports. Encourages career development with each team member through the creation and management of individual development plans.
• Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Customer Advocate: Creates an environment that fosters teamwork, accountability, and positively impacts the customer experience. Provides input as well as communicates company strategy and motivates the team toward achieving company vision.
• Assists in cultivating relationships with vendor partners and assigning work to vendor partner companies to ensure sufficient manpower, while meeting contract labor budget.
• Creates a culture of continuous learning where team members are empowered and encouraged to develop for professional growth.
• Be A Great Leader: Provides coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability. Creates coaching plans in a feedback-rich environment based on performance standards.
• Execution Excellence: Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s) despite ambiguity.
• Communication/Influence: Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Culture Champion: Be a culture champion and promote a “want to work” environment. Develop authentic and caring relationships with all team members while inspiring motivation.
• Conveys a clear and consistent message that ties to the larger organizational goals. Ensures that the team meets objectives and goals in an efficient manner.

Job Requirements:

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Drive results and growth.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Do what’s right for each other, our customers, investors and our communities.
• Win as a team make big things happen by working together and being open to new ideas.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Respect and promote inclusion & diversity.

Job Details:

Company:  Comcast

Vacancy Type:  Full Time

Job Location: West Palm Beach, FL, US

Application Deadline: N/A

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