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Job Description:
This individual should demonstrate the highest levels of customer service, communication, productivity and professionalism. In addition, the candidate will have the ability and aptitude for leadership and self-motivation, possessing strong analytical skills and Costco business (or other retail) expertise.
Job Responsibilities:
- Performs or coordinates necessary system configuration on servers, databases and devices.
- Develops understanding and working relationships with other IT areas that provide support for the system.
- Maintains current knowledge of industry trends and standards.
- Provides status reports, project schedules and other necessary documentation in support of the system.
- Supports and maintains the Kronos WFC application.
- Provides troubleshooting documentation for 1st level support teams to assist them with resolving customer issues.
- Coordinates with Hardware Support teams to configure, implement and troubleshoot the Kronos Time Clocks.
- Functions as technical advisor on projects and major version upgrades.
- Understands a supported process end-to-end and analyzes impacts of system changes to this process.
- Performs system health checks, environments management and optimization.
Job Requirements:
- Must be extremely responsive and be able to work under pressure in stressful situations with a strong sense of urgency.
- Ability to learn and adapt new technologies, operating systems and applications.
- Ability to provide assistance with design, maintenance and continual improvements for Kronos WFC.
- Strong organizational skills in order to meet tight deadlines as well as coordinate, prioritize, and communicate project status to applicable parties.
- Ability to interact effectively with internal clients, team members, vendors and all levels of management.
- Strong understanding of Microsoft Active Directory and related technologies (DNS, Group Policies, etc.).
- Must have an honest, committed, and positive attitude, and be a team player working collaboratively to share ideas and put team goals first.
- Must be available to work occasional nights, weekends and holidays and perform on-call support as required.
- Excellent verbal and written communication skills including presentation of complex technical information.
- Three or more years’ experience providing lifecycle support for Kronos Workforce Central software suite (V8).
- Solid understanding and proven experience with tools to troubleshoot server hardware, software and network issues.
- Experience coordinating upgrades, patches, releases with other IT areas.
Job Details:
Company: Costco Wholesale
Vacancy Type: Full Time
Job Location: Yakima, WA, US
Application Deadline: N/A
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