Dairy Queen Job Openings – Night Supervisor

Job Description:

The Supervisor oversee restaurant operations for all assigned restaurants including financial performance, product production, product quality, customer service standards, inventory, personnel, sales, and marketing for each restaurant. Ensure all restaurants are operated within operational guidelines established by owner and franchisor.

Job Responsibilities:

• Responsible for the development and achievement of each restaurant’s business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator.
• Organize and implement local restaurant marketing in each restaurant as well as regional and national marketing promotions to increase restaurant sales.
• Responsible for hiring and terminating all management staffing within all state/federal guidelines.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of each restaurant.
• Staff, train and develop restaurant general managers through orientation, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Ensure guest service in all areas in each restaurant meets company standards.
• Manage each restaurant’s P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
• As needed, support the development of new stores
• Oversee and manage areas of each restaurant and make final decisions on matters of importance.
• Perform other duties and responsibilities as requested by owner or owner’s appointee.
• Expected to exercise good judgment in decision-making and reporting issues to the Owner.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained in each restaurant.

Job Details:

Company:  Dairy Queen

Vacancy Type:  Full Time

Job Location: Akron, OH, US

Application Deadline: N/A

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