Dave and Busters Job Openings – Captain, Customer Service

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Job Description:

Our Captain position ensures Guests’ initial impressions with Dave & Buster’s are positive and welcoming. The Captain’s position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

Job Responsibilities:

  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
  • Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
  • Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
  • Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
  • Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.

Job Requirements:

  • Work in noisy, fast paced environment with distracting conditions.
  • Lift and carry up to 30 pounds.
  • Read and write handwritten notes.
  • Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
  • Work days, nights, and/or weekends as required.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep and wipe frequently.

Job Details:

Company:  Dave & Buster’s Inc.

Vacancy Type:  Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

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