Job Description: The ideal candidate will be a creative problem-solver and possess advanced Customer Experience (CX) expertise, leadership skills, consultative mindset, and entrepreneurial spirit to design and deploy each initiative with the right people, processes, and technologies. The leader will ensure that every idea that is tested is prioritized appropriately and aligned to a key opportunity area for the business. Job Responsibilities: Lead (in close collaboration with the Manager, Product & Delivery) to identify key moments that matter within the customer journey, frame the problem/need, and work with a team to generate and prioritize ideas for experimentation. Plan and conduct research with Guests and Team Members during experimentation and delivery periods to ensure concepts deliver results or identify need to iterate or pivot Facilitate workshops, sprints, synthesis and ideation sessions for funnel consideration and prioritization Work in collaboration with Experience Innovation stakeholders and Dallas store leadership team on concept execution Obtain Guest and Team member feedback on their current experience and feedback on test concepts Job Requirements: Must have a proven track record of demonstrated accountability, task prioritization and consistent, high-quality delivery Innovation methodologies (i.e., Lean Start-Up, GV Design Sprints, Jobs-to-be-Done) Customer Experience strategies (i.e., Human Centered Design) Leading cross functional teams Possess a growth mindset and strong desire to learn Excellent written & verbal communication skills and proficiency in MS Office tools Must be highly creative, detailed oriented, resourceful, and work well under pressure. Customer Experience software systems and Net Promoter Score metrics (i.e., Medallia) Experience applying human-centered design methodology to deliver digital, physical, and service experiences Bachelor’s degree, or 7+ years of equivalent XD experience Qualification & Experience: Graduate degree or executive education credentials/certifications Experience defining an innovation program and methods for a large organization Previous experience in retail, entertainment, or hospitality industries Product Management within the innovation lifecycle Job Details: Company: Dave & Buster's Inc. Vacancy Type: Full Time Job Location: Ft. Worth, TX, US Application Deadline: N/A Apply Here vacancyoptions.com
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