Delta Airlines Careers – Customer Service Agent

Job Description:

As a Customer Service Agent , you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Job Responsibilities:

Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process.

• Manage the check-in process, ensuring that customers have the proper documentation for travel.
• Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.
• Practices safety-conscious behaviors in all operational processes and procedures.
• Practices safety-conscious behaviors in all operational processes and procedures.
• Greet customers and guide and assist them with the ticketing and baggage check-in process.
• Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use a computer to sell, print and reissue tickets.
• Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.

Job Requirements:

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Be authorized to work in the US
• Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Pass a post offer pre-employment drug test
• Pass a physical ability test
• Frequently lift bags or items weighing up to and including 50 pounds
• Be at least 18 years of age
• Occasionally lift bags or items weighing between 50 and 70 pounds
• High School diploma, GED or High School Equivalency
• Possess entry-level computer skills

Job Details:

Company:  Delta Air Lines

Vacancy Type:  Full Time

Job Location: Melbourne, FL, US

Application Deadline: N/A

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