Disney Recruitment – Merchandise Seller

Job Description:

The Merchandise Seller engages Guests in magical experiences throughout the Theatre. Welcoming them into the environment, while providing communication on the merchandise available, emphasising their qualities; and highlighting all relevant offers available to supplement their purchase. They will provide an exceptional service that will exceed the Guest’s expectations by enhancing their visit, ensuring that it is unique and memorable, and giving them the opportunity to take the magic home with them.

Job Responsibilities:

• Maintain neat and organised operations both at kiosks and back of house so that product is clearly represented and available for replenishment, always ensuring accuracy.
• Takes a proactive role in maintaining Disney brand standards.
• Work proactively and positively towards individual and team goals, including sales targets, promotion goals and group incentives.
• Maintain and participate in producing company visual standards to present an outstanding theatrical environment.
• Welcomes every Guest with a smile and makes eye contact with them, following service guidelines.
• Respond to Guests needs in an open, friendly, positive, proactive and timely manner. Effectively manage queues and multiple guests at kiosks and sales locations.
• Sets priorities and manage time effectively and efficiently.
• Perform quick, accurate and effective till transactions that enhance the Guest experience and observing all relevant guest service guidelines including offering add-ons and communicating offers.
• Achieve financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest Service behaviours.
• Assist with stock deliveries and replenishment to agreed standards.

Job Requirements:

• Retail/Service experience preferred but not essential.
• Works well in a team environment and to achieve shared goals.
• Is organised in everything they do.
• Able to handle tasks accurately under time pressure.
• Can communicate effectively with a diverse audience.
• Passion for interacting with Guests of all ages.
• Motivates self to achieve goals.

Job Details:

Company:  Disney

Vacancy Type:  Full Time

Job Location: Iver Heath, England, UK

Application Deadline: N/A

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