Website Dogs Trust
To work with potential adopters, explaining the adoption process, assessing their requirements for rehoming and matching them to dogs appropriate to their circumstances. To assist other members of the public visiting or calling the rehoming centre with their queries, this may include providing support to people wishing to handover their dogs for rehoming.
Work within Dogs Trust’s Standard Operating Procedures and health & safety guidelines and deliver excellent customer service to ensure forever homes are found for the dogs in our care.
- Deliver the highest level of customer service, discussing Homefinding Questionnaires, answering queries and matching and rehoming dogs effectively including translating dog’s character assessments to customers and introduce dogs to potential adopters confidently and safely. This may include occasional visits to potential adopters’ homes to ensure it is appropriate for a particular dog.
- Maintain an up to date knowledge of dogs available for rehoming both in the rehoming centre and on the Home from Home scheme.
- Process rehoming and waiting list enquiries received via our customer relationship management software.
- Prepare and complete paperwork relating to rehoming, including legal documents for transferring ownership and initiation of pet insurance.
- Processing of payments for adoptions and goods.
- Assist the Media Assistant to promote dogs available for rehoming and updating website profiles including photos.
- With guidance from the centre’s management, behaviour and veterinary teams, act as a rehoming champion for long-term dogs in our care and those that are on behaviour modification programmes, whose rehoming prospects may be limited.
- Where requested, assist the behaviour team within the rehoming centre with the intake assessment of dogs admitted to the rehoming centre.
- Kennel duties – all rehoming centre staff may be required to work in the kennels on occasions, performing Canine Career duties. What percentage of time this is will depend on the needs of the rehoming centre but isn’t expected to be more than 10% of the duties performed over an average year.
- Any other reasonable duties
- Experience of working in a rehoming environment.
- Hard working, enthusiastic and a team player.
- Excellent communication and interpersonal skills (verbal and written), with accuracy and attention to detail.
- Good organisational and time management skills
- Reliable and flexible
- Able to work on own initiative, problem solve and have good judgement to escalate issues or seek guidance as appropriate.
- A knowledge of dogs and their welfare requirements, with an understanding of the complexities of rehoming dogs.
- An excellent understanding of the importance of great customer service, with experience of providing excellent customer care
- Administrative skills, including use of MS Office and computerised systems
- Professional, non-judgemental approach both in person and on the telephone
- Commitments to the aims and objectives of Dogs Trust
- Ability to travel, including staying away from home on occasion, for training, meetings and conferences.
- Full, clean manual UK driving licence and confident driving a variety of vehicles
- A reasonable level of fitness, stamina and mobility is required to complete the varied physical demands of the role
- Emotional resilience to manage the potentially emotional demands of the role
- A qualification in customer care would be desirable
- A qualification in animal care, training and/or behaviour would be desirable
- Experience of working in a kennel environment would be desirable
Company: Dogs Trust
Vacancy Type: Full Time
Job Location: Shrewsbury, England, UK
Application Deadline: N/A