DoorDash Employment – Senior Research Operations Manager

Website DoorDash

Job Description:

As the Sr. Research Ops Manager, you will join a small but growing insights function at a unique inflection point. Our team, our influence, our company, and our ambitions are all rapidly building. This role will establish, build, and own the future direction of research operations at DoorDash. You will work closely with the research team, legal, Design ops, procurement, external vendors, localization, and other teams to help enable the research that makes DoorDash the best possible experience for all three of our audiences — Dashers, Merchants and Customers. You will report to the Head of UX Research.

Job Responsibilities:

  • Will facilitate the success of research that will inform the strategic direction of multiple product lines used by millions of people around the world
  • Are excited by developing, and optimizing multiple complex processes that support research
  • Have the opportunity to grow alongside and shape the direction of a company with a strong prioritization on innovation, adaptation, and growth
  • Are passionate about helping local businesses and communities thrive even in our recent uncertain times
  • Will plan and then build, manage, and mentor a team of research operations specialist that will grow over time
  • Thrive on the challenge, speed, and endless opportunities of a start-up
  • Are ready to roll up your sleeves in the face of ambiguity
  • Love building relationships with researchers and research participants all over the world

Job Requirements:

  • Have exceptional communication skills
  • Have experience building relationships with and managing a wide range of research vendor contracts in partnership with procurement, legal and security and privacy including CCPA and GDPR compliance
  • Can readily identify processes, tools, and/or documentation that improve the operations of a UX Research Team such as Qualtrics, UserTesting, dscout, and research participant providers
  • Have experience growing a knowledge management database
  • You are an expert in project management software, spreadsheets, and GDocs
  • Can partner with Finance on establishing and tracking research budgets
  • Act as an advisor in partnership with the research team, providing solutions for research projects from multiple partners around the business
  • Have experience laying the foundation for and scaling an in-house research operations practice
  • Are a seasoned research operations leader with 5+ years of progressively impactful experience, including 1+ years hiring and managing research operations leads

Job Details:

Company:  DoorDash

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

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