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Job Description:
The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.
Job Responsibilities:
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
- Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
- Perform miscellaneous and backup duties job-related duties as asisgned
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Assist in ensuring proper retention of reports and departmental paperwork
- Process returns and check-ins
- Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Assist in the collection of accounts receivables and coordinating billing applications
- Understand and communicate rental terms and conditions, vehicle features and other services
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Maintain a regular and reliable level of attendance and punctuality
- Provide directions and general assistance
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Answer phones as needed and assist customers and accounts with questions and concerns
- Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
- Meet and greet customers in a friendly and timely manner
- Perform rewrites, renewals, and other routine contract maintenance for department
- Assist to assess condition of rental upon return
Job Requirements:
- Minimum 6 months customer service experience
- Must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday. 40 hours per week.
- Must be able to read and speak English
- Must have valid driver’s license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
- No drug or alcohol related conviction on driving record in the past five years
- High School Diploma or GED
- Proficiency in Microsoft Word and Excel products
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Job Details:
Company: Enterprise Rent-A-Car
Vacancy Type: Full Time
Job Location: Atlanta, GA, US
Application Deadline: N/A
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