Enterprise Careers 2021 – Truck Customer Assistance Rep

Job Description:

The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.

Job Responsibilities:

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
• Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
• Perform miscellaneous and backup duties job-related duties as asisgned
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Assist in ensuring proper retention of reports and departmental paperwork
• Process returns and check-ins
• Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Assist in the collection of accounts receivables and coordinating billing applications
• Understand and communicate rental terms and conditions, vehicle features and other services
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Maintain a regular and reliable level of attendance and punctuality
• Provide directions and general assistance
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Answer phones as needed and assist customers and accounts with questions and concerns
• Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
• Meet and greet customers in a friendly and timely manner
• Perform rewrites, renewals, and other routine contract maintenance for department
• Assist to assess condition of rental upon return

Job Requirements:

• Minimum 6 months customer service experience
• Must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday. 40 hours per week.
• Must be able to read and speak English
• Must have valid driver’s license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
• No drug or alcohol related conviction on driving record in the past five years
• High School Diploma or GED
• Proficiency in Microsoft Word and Excel products
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Job Details:

Company:  Enterprise Rent-A-Car

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

Apply Here

vacancyoptions.com