Enterprise Careers 2021 – Truck Customer Assistance Rep

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Job Description:

The Truck Rental Customer Service Representative (CSR) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CSR will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.

Job Responsibilities:

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
  • Perform routine assignments and projects (daily/weekly/monthly) as directed by the management of each department or division
  • Perform miscellaneous and backup duties job-related duties as asisgned
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Assist in ensuring proper retention of reports and departmental paperwork
  • Process returns and check-ins
  • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Assist in the collection of accounts receivables and coordinating billing applications
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Maintain a regular and reliable level of attendance and punctuality
  • Provide directions and general assistance
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Answer phones as needed and assist customers and accounts with questions and concerns
  • Provides general administrative support to Truck Account Specialists, which can include the preparation/distribution of account packets/presentations, agreements, and reporting to Business Rental customers
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Provide clerical support for Truck Rental including, but not limited to, filing, mail distribution, data entry, and basic business correspondence
  • Meet and greet customers in a friendly and timely manner
  • Perform rewrites, renewals, and other routine contract maintenance for department
  • Assist to assess condition of rental upon return

Job Requirements:

  • Minimum 6 months customer service experience
  • Must be available to work between the hours of 7:00 AM and 5:00 PM, Monday to Friday. 40 hours per week.
  • Must be able to read and speak English
  • Must have valid driver’s license with no more than two moving violations and/or at-fault accidents on driving record in the past three years
  • No drug or alcohol related conviction on driving record in the past five years
  • High School Diploma or GED
  • Proficiency in Microsoft Word and Excel products
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Job Details:

Company:  Enterprise Rent-A-Car

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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