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Website Enterprise Rent-A-Car
Job Description:
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.
Job Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Assist to assess condition of rental upon return
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Provide directions and general assistance
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Meet and greet customers in a friendly and timely manner
- May sell optional protection products, upgrades, fuel options and other additional equipment
Job Requirements:
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must be at least 18 years old
- Must have at least 1 year prior customer service, retail, or administrative support experience
- High school diploma or GED equivalent required
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- No drug or alcohol related conviction on driving record in the past 5 years
Job Details:
Company: Enterprise Rent-A-Car
Vacancy Type: Full Time
Job Location: Durham, NC, US
Application Deadline: N/A
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