Enterprise Employment – Sr. Customer Assistance Representative

Website Enterprise Rent-A-Car

Job Description:

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

Job Responsibilities:

  • Meet and greet customers in a friendly and timely manner
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Provide directions and general assistance
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Process returns, check-ins and exit kiosk transactions
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Assist to assess condition of rental upon return
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Job Requirements:

  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • High school diploma or GED equivalent required
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol related conviction on driving record in the past 5 years

Job Details:

Company:  Enterprise Rent-A-Car

Vacancy Type:  Full Time

Job Location: Durham, NC, US

Application Deadline: N/A

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