Enterprise Hiring – Customer Experience Representative

Website Enterprise Rent-A-Car

Job Description:

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .

Job Responsibilities:

  • Notify Management of any known customer problems
  • Meet and greet customers in a professional, friendly, and timely manner
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Assist to assess condition of rental upon return
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Job Requirements:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must be at least 18 years old
  • Willing to work outside, assisting customers with returns
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record with the past 5 years (DUI/DWI).
  • High School Diploma or G.E.D. required

Job Details:

Company:  Enterprise Rent-A-Car

Vacancy Type:  Full Time

Job Location: Fayetteville, NC, US

Application Deadline: N/A

Apply Here

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