Enterprise Jobs Applications – Administrative Representative

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Job Description:

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers, primarily over the phone, supporting their branch and rental needs. The Administrative Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location. This role is available as full time.

Job Responsibilities:

  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Initiate rental contract based on customer reservations or on-the-spot need
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return

Job Requirements:

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Apart from religious observations, must be available to work flexible schedule including mornings, afternoons, nights, week-days, weekends and holidays.
  • Must be at least 18 years old
  • Must have at least 1 year prior customer service retail or administrative support experience
  • High school diploma or GED equivalent required

Job Details:

Company:  Enterprise Rent-A-Car

Vacancy Type:  Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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