Job Description: As a Retail Manager you’re responsible for all areas of your business. You inspire your team day in day out to deliver a world class customer experience, putting the consumer at the centre of everything you do, enabling you to drive sales and achieve your business targets. Leading a MAC Store requires a diverse set of skills and as a Retail Manager you’re a master of all of them. In the stores fast paced, dynamic environment you exhibit composure as you learn from each new challenge. You will build and develop high performing teams of unique individuals who deliver industry leading artistry and customer experience bringing to life the MAC credo of all races, all sexes, all ages. Job Responsibilities: Ensure all team members are inspired to carry out their job role through training, coaching and follow up. Develop your Managers to ensure that the business expectations are consistently delivered. Analyse business performance to identify strengths and weaknesses, follow up with action plans with clearly set objectives and measures to achieve commercial success. Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales. Ensure the effective communication of business messages to teams. Develop and coach your team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalise each experience. Ensure that the store standards are maintained to an excellent level Encourage teams to identify trends and make suggestions to enhance product performance. Execute the Brand Strategy, ensuring an effective local plan is alive for your store and team. Lead a sales force that deliver the ultimate MAC experience to deliver brand loyalty. Develop strong retailer relationships and share business updates as appropriate. Develop and drive up to date knowledge of our product with teams in order to ensure we deliver an industry leading experience and the product meets the customer’s needs. Drive a culture where effective feedback and coaching is given daily. Recruit, induct, retain and develop your team to enhance the expectations and values of MAC, in order to deliver business targets. Set, communicate and review sales targets and goals, in order for performance to be monitored and managed. Monitor and maintain the health and safety within the premises to ensure the well-being of your team, colleagues, customers and contractors. Motivate and drive your team to achieve performance targets through the use of sales targets, bonus incentives, performance management and regular team meetings. Conduct monthly reviews to communicate objectives, set goals and measure progress. Work in partnership with Education Teams ensure that artistry skills, product knowledge and certification enables your business at all times. Create a world class shopping environment which exceeds our customers’ needs and expectations through sales and artistry. Ensure teams are adequately trained and competent to process sales through the till systems, ensuring transactions are managed with due care and attention, in line with company policy and procedures. Job Requirements: Excellent communication, organisational, prioritisation and delegation skills Motivational, positive & confident Know how to create a real buzz around sales and artistry to get your team delivering their targets Inspirational Leader Commercial approach, experienced in a fast paced service led environment Job Details: Company: Estée Lauder Vacancy Type: Full Time Job Location: Tunbridge Wells, England, United Kingdom Application Deadline: N/A Apply Here vacancyoptions.com
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