Hertz Car Rental Jobs – Branch Supervisor

Website Hertz

Job Description:

The Branch Supervisor represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Supervisor is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

Job Responsibilities:

  • Continue to increase the market penetration of the branch and increase revenue
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
  • Ensure a high level of customer service is maintained at or above the area goals
  • Actively participate in the training, coaching, and mentoring of all Branch staff
  • Handle or assist in the resolution of customer service issues
  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
  • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location

Job Requirements:

  • Project Management
  • Previous management experience in a fast-paced environment
  • Experience in car rental, hospitality, or tourism a plus
  • Demonstrated ability to direct and motivate teams
  • Operations Management
  • Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
  • Customer service aptitude – Ability to address and resolve customer service issues
  • Flexible and able to adapt to changes
  • Excellent oral and written communication skills
  • Financial and business acumen
  • Analysis and report modeling understanding
  • Strong Time Management skills
  • Proficiency in Technology
  • Ability to interface with multi-faceted, cross-functional teams
  • Excellent communication techniques
  • Customer service resolution practices
  • Result orientation with demonstrated history of success

Job Details:

Company:  Hertz

Vacancy Type:  Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

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