
Website Hertz
Job Description:
The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
Job Responsibilities:
- Ensure optimal operational efficacies to provide customers the best rental car experience
- Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
- Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
- Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
- Assist customers with various post rental inquiries that involve the rental and billing process
- Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
- Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Job Requirements:
- Customer service resolution practices
- Demonstrate professionalism and interpersonal skills.
- Demonstrate good written and oral communication skills.
- Proven experience of working well within a team.
- Show a high level of ownership, accountability and initiative.
- Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
- Must have a valid driver’s license, be 20 years of age, with an acceptable driving record
- Strong time management and organizational skills are required
- Ability to work flexible shifts including weekends and holidays; and work overtime as required.
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Excellent communication techniques
- Ability to work in a fast paced environment with a variety of tasks.
- Computer literate and detailed orientated.
- Sales Management/Coaching ability
- Previous customer service.
Job Details:
Company: Hertz
Vacancy Type: Part Time
Job Location: Atlanta, GA, US
Application Deadline: N/A
vacancyoptions.com