Job Description: The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Job Responsibilities: Ensure optimal operational efficacies to provide customers the best rental car experience Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience. Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Assist customers with various post rental inquiries that involve the rental and billing process Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Job Requirements: Customer service resolution practices Demonstrate professionalism and interpersonal skills. Demonstrate good written and oral communication skills. Proven experience of working well within a team. Show a high level of ownership, accountability and initiative. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Must have a valid driver's license, be 20 years of age, with an acceptable driving record Strong time management and organizational skills are required Ability to work flexible shifts including weekends and holidays; and work overtime as required. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Excellent communication techniques Ability to work in a fast paced environment with a variety of tasks. Computer literate and detailed orientated. Sales Management/Coaching ability Previous customer service. Job Details: Company: Hertz Vacancy Type: Part Time Job Location: Atlanta, GA, US Application Deadline: N/A Apply Here vacancyoptions.com
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