Hertz Hiring – Customer Service Advisor

Website Hertz

Job Description:

The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Job Responsibilities:

  • Ensure optimal operational efficacies to provide customers the best rental car experience
  • Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Assist customers with various post rental inquiries that involve the rental and billing process
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

Job Requirements:

  • Customer service resolution practices
  • Demonstrate professionalism and interpersonal skills.
  • Demonstrate good written and oral communication skills.
  • Proven experience of working well within a team.
  • Show a high level of ownership, accountability and initiative.
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Must have a valid driver’s license, be 20 years of age, with an acceptable driving record
  • Strong time management and organizational skills are required
  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Excellent communication techniques
  • Ability to work in a fast paced environment with a variety of tasks.
  • Computer literate and detailed orientated.
  • Sales Management/Coaching ability
  • Previous customer service.

Job Details:

Company:  Hertz

Vacancy Type:  Part Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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