Hertz Hiring – Customer Service Advisor

Job Description:

The Customer Service Advisor, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Customer Service Advisor will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Job Responsibilities:

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

Job Requirements:

• Customer service resolution practices
• Demonstrate professionalism and interpersonal skills.
• Demonstrate good written and oral communication skills.
• Proven experience of working well within a team.
• Show a high level of ownership, accountability and initiative.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Must have a valid driver’s license, be 20 years of age, with an acceptable driving record
• Strong time management and organizational skills are required
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Excellent communication techniques
• Ability to work in a fast paced environment with a variety of tasks.
• Computer literate and detailed orientated.
• Sales Management/Coaching ability
• Previous customer service.

Job Details:

Company:  Hertz

Vacancy Type:  Part Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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