Honeywell Careers – Customer Experience Professional

Website Honeywell

Job Description:

The internal sales colleagues generate sales by providing the customer with quotations, technical and commercial advice and efficient order fulfilment. Effective performance in this role is business critical for the company to meet and exceed its sales revenue goals.
The role is a vital interface that customers have with Combisafe and its efficient execution greatly influences the customers’ perception of the company and their willingness to buy and rent our products.

Job Responsibilities:

  • Participation in the Tier 1 meetings on site at Northampton.
  • Encourage and Embrace HOS (Honeywell Operating System) on site and in the office.
  • Liaison and support to Field Sales staff by phone and email, through effective communication.
  • Export and intra-group sales order processing.
  • Sales office activities including raising quotations, order management, providing customers with sales/technical information, communicating opportunities to field sales, OM Invoice Queries, day to day customer interactions.
  • Act as main point of support to Combisafe key accounts and regular customers, technical support, and submitting of quotes/offers.
  • Resolution of invoice queries and disputes, mis-deliveries, credit control issues.
  • Other work assignments delegated by the immediate superior/management.
  • Filter incoming enquiries and supply leads to Field Sales.
  • Visit major accounts occasionally to maintain intimacy with principal contacts in purchasing and specifying functions
  • Up-sell based on customer knowledge and technical competence. Cross-sell of personal protective equipment
  • Manage the processing of orders and order fulfilment
  • Contact is made by phone & email with around 10 to 20 written quotations per day, sent by email.
  • Supply customer with User Instructions, Technical Information sheets, drawings, specific product advice and sales literature as appropriate.
  • Accurate document filing and storage.
  • Processing of orders into SAP & CRM
  • Coordination with Warehouse/Logistics on deliveries/rental collections to customers.

Job Requirements:

  • Construction equipment, such as formwork, scaffolding, safety products.
  • Height safety (such as fall arrest or fall protection equipment)
  • Excellent communicator
  • Self awareness
  • Good time management skills
  • Completer/finisher
  • Construction fasteners
  • Effective skills in Office applications such as Excel and Word
  • Knowledge of ERP applications such as SAP
  • Vast experience in a sales or customer service environment, preferably in the construction industry
  • Should have general attainment equivalent to: 3 GCSEs, Grade A-C or equivalent, including English and Maths
  • Sales office experience in the following areas would be highly beneficial
  • Intelligent risk-taking

Job Details:

Company: Honeywell

Vacancy Type:  Full Time

Job Location: Northampton, England, UK

Application Deadline: N/A

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