Honeywell Careers for Freshers 2022 – Exp Tech Supp Professional

Website Honeywell

Job Description:

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Job Responsibilities:

  • Track requests resolution
  • Provide technical training
  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Develop and share knowledge
  • Build relationships with customers
  • Test products & software

Job Requirements:

  • Strong continuous improvement mindset, strong leadership impact
  • Experience with and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Bachelor’s degree, or equivalent. Some experience in the field.
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills

Job Details:

Company: Honeywell

Vacancy Type:  Full Time

Job Location: Bracknell, England, UK

Application Deadline: N/A

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