Job Description: We are seeking an experienced Field Service Supervisor to join our Queensland operations, based in Cairns, QLD. As the Field Service Supervisor, you will provide logistical support and co-ordination to Customers across a single site or across multiple sites. The Field Service Supervisor manages the day-to-day operation of the site, in a way that achieves excellent customer satisfaction, is contractually compliant and that avoids penalties and abatements. In addition, the role liaises directly with customers and sub-contractors and provides support in adhering to financial budgets and operational goals of the contract. Job Responsibilities: Service and maintenance of Honeywell and third-party equipment (as per trade expertise) Configuration, Diagnoses Fault, repairs, and Programming of building services (e.g., HVAC, BMS control, CCTV, Type 1A, Access control and Third-Party Systems). Service Delivery Standards - Ensure that all work of contractors and HON employees is conducted in a safe, timely, efficient, and professional manner Contractual compliance - have in-depth knowledge of the site Contract and ensure that all Technical consulting, design and implementation of Honeywell Systems leveraging off your Honeywell and Industry product knowledge to the service business and customers (existing and new). This includes pre-sales support to the account team and technical lead on implementation projects Scheduling - Co-ordinate / schedule contractors and staff attendance on site in an efficient and effective manner in compliance with Contract KPIs and Customer requirements Software load and Configuration of Honeywell Systems and other systems as required. Minor Project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved. Contract Margin expansion / growth - Seek opportunities to expand and grow the Contract or to improve margin by achieving additional operational efficiency and action where possible Problem-solving - Take an active role in solving site-based problems and implementing necessary changes. If no resolution is available escalate concerns to Facility Management Job Requirements: Development and maintenance of site-specific documentation and quality assurance information Financial reporting for maintenance Strong experience in building (Security/HVAC/BMS/Fire) Systems including trouble shooting, fault finding and problem diagnosis. Fault finding and repairs to Electronic equipment Sub-contractor management Ability to understand, interpret and comply with contracts and contractual requirements Minimum of 7 years in a similar role, leading a team of Service Technicians Able to hold/Maintain Government security clearance if required Supervisor Trade Certificate an advantage Electrical or Electronics Associate Diploma or higher an advantage Job Details: Company: Honeywell Vacancy Type: Full Time Job Location: Cannon Hill, Queensland, AU Application Deadline: N/A Apply Here vacancyoptions.com
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