HSBC Applications – Premier Officer

Job Description:

As a Premier Officer, you will handle client inquiries relating to the Relationship Management portfolio in a positive, timely, and appropriate manner.
You will proactively find opportunities or issues, connecting with branch management and HSBC Operations, Services and Technology to improve products and service processes.

Job Responsibilities:

• Achieve operational standards for the business and work within agreed procedures and guidelines, displaying high levels of integrity at all times.
• Efficiently manage time in order to support multiple Relationship Managers concurrently
• Align with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling
• Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC
• Maintain a basic understanding and technical knowledge of relevant products and services

Job Requirements:

• Strong interpersonal skills, with strong decision making and ability to deliver
• Understand core products and familiar with retail and wealth product processes
• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
• Minimum of two years of experience working within the financial services industry
• Fluency in a second language is an asset
• Solid knowledge of branch operational procedures
• Great teammate with collaborative skills

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Coquitlam, BC, CA

Application Deadline: N/A

Apply Here

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