Job Description: As a Premier Officer, you will handle client inquiries relating to the Relationship Management portfolio in a positive, timely, and appropriate manner. You will proactively find opportunities or issues, connecting with branch management and HSBC Operations, Services and Technology to improve products and service processes. Job Responsibilities: Achieve operational standards for the business and work within agreed procedures and guidelines, displaying high levels of integrity at all times. Efficiently manage time in order to support multiple Relationship Managers concurrently Align with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC Maintain a basic understanding and technical knowledge of relevant products and services Job Requirements: Strong interpersonal skills, with strong decision making and ability to deliver Understand core products and familiar with retail and wealth product processes Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills Minimum of two years of experience working within the financial services industry Fluency in a second language is an asset Solid knowledge of branch operational procedures Great teammate with collaborative skills Job Details: Company: HSBC Vacancy Type: Full Time Job Location: Coquitlam, BC, CA Application Deadline: N/A Apply Here vacancyoptions.com
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