HSBC Applications – Premier Relationship Officer

Website HSBC

Job Description:

We’re looking for progressive minds who are driven and forward-thinking who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day to join our Swanston team, as a Premier Relationship Officer in Chatswood.
Partner with our customers on appropriate products and services. Acting as the brand ambassador for HSBC in our branch as you liaise directly with our valued customers. Introduce, promote and assist customers with digital banking solutions to meet their needs. Fulfil customer’s needs by providing tailored solutions to achieve and grow their financial goals with a focus always on adding value and to customer circumstances. Participate in ongoing training and development opportunities that will deepen your skills and expertise.

Job Responsibilities:

  • Providing support to Premier Relationship Managers in ensuring all data entry are accurately inputted and completed in a timely manner.
  • Acting as quality control person for all information completed by Relationship Managers.
  • Assisting in identifying the client’s financial service needs and offering appropriate options on financial services and personal credit products.
  • Ensuring all credit submission and documentation are appropriately completed.
  • Proactively working with internal parties to ensure the smooth facilitation of referrals and loans.
  • Providing support to Premier Relationship Managers in complaints handling.
  • Being the first point of contact for customers when required and providing premium customer service.

Job Requirements:

  • Excellent time management skill
  • Well-developed analytical and problem solving ability.
  • A passion for delivering first-class customer service to a diverse client base.
  • Strong communication and interpersonal skills.
  • A minimum of 2 years customer service experience within a Financial Services environment
  • Demonstrated ability to manage multiple tasks with competing deadlines with flexibility and adaptability.
  • Strong history of policy compliance
  • Minimum Higher School Certificate or equivalent certification/education
  • Ability to work and thrive under pressure
  • A strong attention to detail and a commitment to teamwork.

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Chatswood, New South Wales, AU

Application Deadline: N/A

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