HSBC Bank Jobs – Proposition Manager

Website HSBC

Job Description:

The Banking & Proposition Team is at the heart of first direct, bringing together the needs of first direct customers with the banks proposition, portfolio strategy and the commercial returns that the bank is aiming to achieve.
We’re looking for a Proposition Manager to join our team to help launch our new brand purpose, deliver what matters at heart to our customers and grow our business.
First Direct disrupted what banking looked like, bringing you a revolutionary branchless bank experience so you could bank from home anytime you wanted, 24 hours a day. We have continued to innovate ever since and kept our top position in best customer service award.
As a proposition manager, you will help shape, refine and launch new customer centred propositions to meet the needs of current and future first direct customers.

Job Responsibilities:

  • Developing and maintaining strong working relationships between Brands
  • Problem solving together with service designers, engineers, marketing, operations, key business functions to assess feasibility and impact of new propositions.
  • Ability to interpret and communicate product, business and customer needs into the squad accurately as well as calling out risks and issues
  • Generating key insight from data and then using this to drive product development
  • Understand business plans to clearly articulate how propositions could help drive the key outcomes across different teams.
  • Refine propositions with data insights, market research and sound commercial acumen to articulate target customer, commercial opportunities, longer term strategy and delivery plan

Job Requirements:

  • You have strong digital capabilities and deep understanding of how digital solutions can improve customer experience
  • You’re a strong communicator and facilitator.
  • You’re a problem solver at heart and strive to look beyond symptoms to explore the core needs and pains.
  • You’re an excellent communicator and transparent in your work
  • You’re not afraid of speaking up and be a vocal advocate of the user
  • You’re comfortable expressing the value of design to senior stakeholders

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here