HSBC Job Vacancies – Senior Digital Channels Program Manager

Job Description:

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.
The role of Senior Digital Channels Program Manager is responsible for the following tasks for all digital enhancement projects that are part of the Commercial and Business Banking Strategic Business Objective programs (SBOs)-

Job Responsibilities:

• Creating work-break down structure (WBS) listing all activities of IT projects within the program, using Microsoft project or CA Clarity Work-Bench
• Responsible for submission of several program- and project-level deliverables to various stakeholders. Some of these deliverables include: idea outline; business case documents; project plans; cost and effort estimates; budget proposals; initial requirement (IR) documents; product change checklists; and commercialization collateral, migration plans, periodic updates on KPIs
• Defining a detailed communication plan for the program, outlining stakeholders and their grouping, type and frequency of communication, communication protocol for escalation of risks and issues, and distribution lists
• Assigning duties to project personnel from business product managers, business analysts, IT delivery leads, IT test leads, sales, and commercialization teams
• Tracking all program- and project-level milestones through various phases, such as market research/concept evaluation, IT project initiation, requirement definition, IT project planning, IT project execution, Commercialization, migration, and closure
• Hosting and leading project working groups and program governance boards; identification of Risks, Issues, Dependencies and their mitigation plans by clearly evaluating and articulating residual risks, their likelihood, and impact; ensuring that the risk impact is within organizations risk thresholds; and managing residual risks and their acceptance following applicable risk management guidelines
• Budget: collection of initial resource and cost estimates from all teams involved (Business, Transformation, IT, Commercialization, Vendors); fine-tuning of received estimates to establish baseline budget proposal; securing funding approvals for budget from Program Steering
• Committee (PSC); managing budgetary changes through proper change control processes
• Schedule: planning overall project duration by working with teams involved; identifying and managing critical path items to ensure no slippage of activities; negotiating and securing approvals for proposed schedule from Program Steering Committee; managing schedule changes through proper change control processes
• Scope: defining and maintaining product road-map for Digital channels for Commercial and Business Banking; defining initial business requirements; establishing scope base-line and socialize it with program teams; negotiating and securing approvals for proposed scope from Program Steering Committee; restricting scope creep and managing scope changes through proper change control processes
• Creating detailed project plans for all initiatives for Digital enhancements. Listed below are the artifacts that this role will be responsible for creating throughout the project life cycle: investment rationale/business case; initial requirements; concept assessment; budget and cost estimates; IT delivery project plan; commercialization plan; KPI/ROI reporting
• Reporting monthly progress update to program steering committee; reporting weekly project execution updates to project stakeholders; analyzing revenue data from bank’s billing systems to summarize revenue trends by Digital product; analyzing data from bank’s mainframe and AS400 based systems to identify customer population eligible for new features and products; and analyzing data from COGNOS systems to track trends in usage for HSBC’s Digital and Mobile platforms.
• Directing and coordinating activities of project personnel from business product managers, business analysts, IT delivery leads, IT test leads, sales, and commercialization teams

Job Requirements:

• Experienced in project or programme management with good relationship management skills or an industry product specialist
• High level of business acumen and commercial awareness, together with a sound knowledge of the full range of transaction banking products commerce or e-Commerce
• High level of oral and written communication skills and presentation skills including public speaking
• Complex and analytical reasoning
• Technical and Computer skills
• At least 7 years’ experience in online banking platforms across Web, Mobile, File and/or API.
• Experienced in working with virtual teams and Cross border remote teams will be an advantage
• Experience in dealing with technology platforms
• Exposure to dealing with Commercial and Global Banking customers

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Buffalo, NY, US

Application Deadline: N/A

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