HSBC Jobs – Assistant Manager

Website HSBC

Job Description:

As the Assistant Manager Client Services you will act as a primary point of contact for Client Service provision in the domestic Australian market, relating to local Sub-Custody processing and Account Operations activity. You will have the opportunity to work closely with your own portfolio of clients, understanding their business and local activity intimately, to be able to effectively look after their more complex queries.

You will be joining the leading sub-custodian in Australia, gaining broad domestic and regional exposure in an exciting fast paced role, working with great clients and further developing your career opportunities with the global HSBC brand.

Job Responsibilities:

  • Escalation of any potential credit risks associated with a client directly to Credit or relevant Manager
  • Providing support to the Securities Services product, sales and business development functions
  • Supporting the onboarding of new clients, ensuring adequate onboarding expertise is developed and retained within the team
  • Organising and participating in formal and informal client meetings
  • Daily client query management, support and escalation for offshore client service teams
  • Providing exceptional customer service to assigned institutional clients for our domestic client base
  • Ensuring overall service standards are met in line with agreed Service Level Agreements (SLAs)
  • Ensuring compliance with all internal and external regulations and policies as required, including Operational Risk
  • Enhancing efficiencies in Securities Services’ operations and processes through ongoing process review and improvement

Job Requirements:

  • Strong experience in Custody and / or Fund Administration, preferable with relevant exposure on one or more of the key areas including settlements, corporate actions, fund accounting or investor services
  • Business is primarily based in the HSBC Parramatta office but flexibility is recognised
  • Excellent written and verbal communication skills and strong stakeholder management skills
  • Strong client centric approach with proven ability to succeed in an SLA and client driven environment
  • Tertiary qualification in a relevant discipline highly regarded.
  • Prior experience in team training and mentoring highly beneficial
  • The ability to manage multiple tasks and effectively prioritise workloads;

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Sydney, New South Wales, AU

Application Deadline: N/A

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