HSBC Recruitment – Customer Service Consultant

Job Description:

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we are passionate about coaching and developing our people, working for us you will have access to our learning platform “HSBC University” and will have the opportunity to develop yourself and your career further, you could even decide to start an apprenticeship programme with us and gain a qualification as you work.
HSBC is a Global Bank and working for the Branch Network can be the gateway to an amazing Career, with access to other roles across the group with the ability to explore Flexible working locations, our only ask is that you commit to the Branch Network for the first 18 Months of your career, to embed your learning and grow your skill set.

Job Responsibilities:

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
• Helping our customers with more complex banking needs to ensure they feel supported in their choices and any challenges can be resolved.
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Play an integral part in customer education around HSBC digital services and fraud awareness

Job Details:

Company: HSBC

Vacancy Type:  Full Time

Job Location: Southampton, England, UK

Application Deadline: N/A

Apply Here

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