Job Description: The Online Shopping Manager oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's online shopping website. Will maintain the order fulfillment process and scheduling of personal shoppers and delivery drivers. Job Responsibilities: securing products that are out of reach escorting them to the products they're looking for Ensures smooth operation of order fulfillment process. Ensures that customers are satisfied with their experience and takes any steps necessary to address customer service issues. performing other tasks in every way possible to enhance the shopping experience Responsible for department employee scheduling. Answers the telephone and emails promptly and provides friendly, helpful service to customers who call. loading or unloading heavy items Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store Responsible for training new employees. Assists customers by: (examples include) Makes an effort to learn customers' names and to address them by name whenever possible. making note of and passing along customer suggestions or requests Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. Job Requirements: Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking. Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions. Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people. Visual requirements include: ability to see detail at near range with or without correction. Qualification & Experience: High School Diploma or equivalent preferred. Must be skilled in the computer as well as the internet. Job Details: Company: Hy-Vee, Inc. Vacancy Type: Full Time Job Location: Hastings, NE, US Application Deadline: N/A Apply Here vacancyoptions.com
Latest Job Vacancies in the USA, UK and Worldwide
