Jobs at NatWest – Customer Service

Website NatWest

Job Description:

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships and promote the benefits of alternative services to simplify and enhance customers banking experience.

Job Responsibilities:

  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
  • Meeting and supporting customers via video banking from home or face to face in a branch
  • Conducting financial health checks and reviewing customer accounts
  • Completing outbound care calls to customers to grow and maintain the relationship
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection

Job Requirements:

  • Excellent communication and interpersonal skills with a genuine interest building relationships
  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • Excellent planning and organisational skills

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Chester, United Kingdom

Application Deadline: N/A

Apply Here