Johnson and Johnson Jobs – Information Technology Manager

Website Johnson & Johnson

Job Description:

Johnson & Johnsons is currently recruiting for a IT Manager, Marketing Cloud position in the Johnson & Johnson Vision (JJV) Marketing Cloud Product Line. Primary location will be Jacksonville, Florida however will consider 100% telecommute.

The selected candidate will report to the Commercial Operations Product Line Owner Senior Manager and be responsible for working closely with our various Product Lines, Business Technology Leaders, Business Process Owners, Enterprise Architects, Testing Services, Finance, Procurement and Technical Services teams to drive innovation and meet business strategic objectives. This person will be responsible for IT platforms and programs addressing Commercial Operations & Marketing Cloud Information Technology capabilities.

Key Deliverables include: Global SFMC Platform Strategy (roadmap/business cases), Global Platform Governance, Prioritization of the platform’s project portfolio & Operational execution of the platform. Will work closely with other components of the Commercial Ops team that manages SFDC technologies.

Job Responsibilities:

  • Partnering with strategic vendors to drive adoption and efficiency
  • Understand the business’s needs and priorities and aligning it to the product roadmap
  • Identify metrics, build & track dashboards to measure process improvement
  • Maximizes ROI by identifying and prioritizing the platform/product features by business value
  • Sets a clear vision for the SFMC Platform (product) and is responsible for multi-generation platform strategy.
  • Leverage Continuous Process Improvement (CPI) output for process challenges
  • Establishes processes and mechanisms to drive efficiency and manage performance
  • Reports back to the business on status on the delivery of features, functionality and applications
  • Has a combination of global and regional accountability
  • Outline future state process maps
  • Tracks progress of product development in the context of the larger program (scrum master owns day to day burn down charts)
  • Growing and nurturing relationships with regional business partners
  • Driving prioritization and getting alignment with Business and IT partners and Leadership Teams
  • Educating Business and IT leaders on the art of the possible
  • Is able to conduct root cause analysis for key process challenges and map core processes and relevant sub-processes
  • Shaping the roadmap and providing consultation on “best in class”
  • Working and aligning with cross-functional teams (Product Lines, Procurement, Finance, Legal, Regulatory, ISRM, etc.)

Qualification & Experience:

  • Experience with Agile methodology
  • Demonstrated organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with respective IT & business teams. Ability to work with virtual, multi-cultural, global cross functional teams.
  • Experience in the Healthcare, FMCG (Fast-moving consumer goods) and/or medical technology industries is a plus
  • Current knowledge of industry and business process trends and ability to apply knowledge to existing business processes.
  • Excellent communication skills with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audience
  • Knowledgeable experience with CRM technologies: Sales and Service Cloud
  • Strong team player, collaborator and networker
  • Knowledge of enterprise architecture and development methodologies.
  • Understanding of basic integration capabilities between front-end (i.e. Drupal), back-end (i.e. SFDC) and CRM Systems (i.e. Marketing Cloud)
  • Bachelor’s degree or equivalent
  • 3+ years of experience leading Salesforce Marketing Cloud platform programs/projects and strategic initiatives (required)
  • Experience working with agencies and technology providers
  • Knowledge of Rapid Requirements Development Methodology (red) or equivalent Business Analysis Methodologies
  • Experience supporting global web and / or digital marketing campaign roll outs
  • Project Management leadership (experience in delivering multiple projects or varying sizes, from inception to rollout)
  • An aptitude of various Commercial IT technologies specifically in the area of marketing & CRM solutions.
  • Experience with various marketing campaigns and business processes.
  • Broad understanding of current capabilities and limitations of existing systems.
  • Strong understanding of the Software Development Lifecycle Management model and documentation
  • Industry, business process and business strategy knowledge, operations knowledge, domain expertise, experience working across multiple levels of business stakeholders.

Job Details:

Company: Johnson & Johnson

Vacancy Type:  Full Time

Job Location:  Jacksonville, FL, US

Application Deadline: N/A

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