Johnson and Johnson Careers – Service Maintenance & Operations

Website Johnson & Johnson

Job Description:

  • In this role, the individual will support Commercial Applications across digital, advanced analytics, sales force technologies. This role will be responsible for Vendor Management, Incident and outage management, Continuous service improvement and application security management. J&J is currently on a journey to transform the way we operate, and this role will lead how to detect, log, categorize, prioritize issues and establish thresholds, handle escalation, maintain and exceed service level agreements.
  • The ideal candidate is collaborator, innovator with demonstrated leader/manager with superior analytical abilities. This opportunity requires excellent technical, problem-solving, and communication skills. This candidate should possess verifiable leadership qualities including being proactive, thoughtful, thorough, decisive, and flexible, conducting themselves professionally and with integrity at all times. The candidate is not a policy maker/spokesperson but drives to get the right things done. At the core of the position is delivery, automation, innovation, and relentless pursuit of highly performant products.
  • You will be working with passionate, driven, excited individuals who believe that providing world class products is critical to providing the best health care products in the world.

Job Responsibilities:

  • Responsible for ensuring that knowledge is used appropriately
  • Address all incidents; this can include failures, questions or queries reported by the users by technical staff, or automatically detected and reported by event monitoring tools. Responsible Incident and Outage communication.
  • Escalation (hierarchical) point for vendors on incidents. Contact for major incident management.
  • Security and proactive protection of internal/customer info, including restriction of unauthorized access, use, disclosure, modification, or disruption of data.
  • Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions (e.g. ticket trends that should initiate chronic problem process, ticket reassignments)
  • Manage globally operating team providing 24×7 support for commercial business applications across digital, advanced analytics, sales force technologies.
  • Detect events, make sense of them and determine the appropriate control action.
  • Responsible for receiving knowledge from service transition and ensuring support readiness
  • Responsible for Application Access Control, Security Baseline Monitoring, Security Education and Awareness, Threat and Vulnerability Management

Qualification & Experience:

  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Experience with multiple technologies in the commercial stack is required. Such as; Hadoop, Azure, Teradata technologies, Flume, Spark, Hive, Informatica, Talend, Sqoop, R, Tableau, Qlik, Python, Acquia, Drupal, Platform SH,
  • Jamstack, Salesforce, Veeva, Apigee, MuleSoft.
  • A minimum of 7 years of experience in a Computer Science or relevant field is required.
  • Firm understanding of Scrum, Agile software development concepts is required.
  • This position can sit in any of the following locations; Raritan, Bridgewater, Piscataway, New Brunswick, Somerville,
  • Titusville, New Jersey, New York, New York or Tampa, FL.
  • Experience managing teams greater than 20 people, specifically in outsourced model and globally located teams is required.
  • A minimum of a bachelor’s degree in Computer Science or related technical field is required.
  • Candidates must be independent and flexible, with solid communication skills and strong customer focus.
  • Experience with algorithms, data structures, complexity analysis and software design is preferred.
  • Ability to debug and optimize code and automate routine tasks is preferred.
  • Ability to build, foster, and manage partner and customer relationships as a technical service manager is required.
  • Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are required.
  • This role may require up to 10% domestic travel.

Job Details:

Company: Johnson & Johnson

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

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