Kaiser Jobs in Sacramento – Cashier Receptionist

Job Description:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Job Responsibilities:

• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Manage electronic in-basket
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Greet and assist patients that present
• Direct patients to appropriate area after the check-in process is completed
• Order Health Plan cards as needed.
• Use notes function where applicable to document prepayments
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Obtain a patient medical record number when necessary
• Reception, Check-ln, Check-out (where applicable)
• Determine patients membership/benefits according to the benefit display
• Follow appropriate patient registration/check-in policies and procedures
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.

Job Requirements:

• Knowledge of computer and computer keyboard.
• Ability to read and follow instructions, short correspondence, and memos.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Communicate with health care providers, staff, patients and visitors.
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers – West) Cash Handling Responsibility Agreement.
• Basic knowledge and use of computer and computer keyboard
• Passing of a PC skills assessment
• Professional phone etiquette
• Must be willing to work in a Labor Management Partnership environment.

Job Details:

Company:  Kaiser Permanente

Vacancy Type:  Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

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