Kaiser Jobs in Sacramento – Cashier Receptionist

Website Kaiser Permanente

Job Description:

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Job Responsibilities:

  • Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
  • Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
  • Manage electronic in-basket
  • Collect co-pays and fees. Inform patients of available payment options.
  • Generate appropriate encounter forms per procedure electronically or manually if the system is down
  • Greet and assist patients that present
  • Direct patients to appropriate area after the check-in process is completed
  • Order Health Plan cards as needed.
  • Use notes function where applicable to document prepayments
  • Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
  • Obtain a patient medical record number when necessary
  • Reception, Check-ln, Check-out (where applicable)
  • Determine patients membership/benefits according to the benefit display
  • Follow appropriate patient registration/check-in policies and procedures
  • Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
  • Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
  • Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
  • Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.

Job Requirements:

  • Knowledge of computer and computer keyboard.
  • Ability to read and follow instructions, short correspondence, and memos.
  • Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
  • Communicate with health care providers, staff, patients and visitors.
  • Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers – West) Cash Handling Responsibility Agreement.
  • Basic knowledge and use of computer and computer keyboard
  • Passing of a PC skills assessment
  • Professional phone etiquette
  • Must be willing to work in a Labor Management Partnership environment.

Job Details:

Company:  Kaiser Permanente

Vacancy Type:  Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

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