Job Description: The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer. Job Responsibilities: Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc. Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc. Manage electronic in-basket Collect co-pays and fees. Inform patients of available payment options. Generate appropriate encounter forms per procedure electronically or manually if the system is down Greet and assist patients that present Direct patients to appropriate area after the check-in process is completed Order Health Plan cards as needed. Use notes function where applicable to document prepayments Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference. Obtain a patient medical record number when necessary Reception, Check-ln, Check-out (where applicable) Determine patients membership/benefits according to the benefit display Follow appropriate patient registration/check-in policies and procedures Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients. Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down. Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable. Job Requirements: Knowledge of computer and computer keyboard. Ability to read and follow instructions, short correspondence, and memos. Ability to multi-task, organize, manage time and prioritize workflow in a complex environment. Communicate with health care providers, staff, patients and visitors. Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement. Basic knowledge and use of computer and computer keyboard Passing of a PC skills assessment Professional phone etiquette Must be willing to work in a Labor Management Partnership environment. Job Details: Company: Kaiser Permanente Vacancy Type: Full Time Job Location: Sacramento, CA, US Application Deadline: N/A Apply Here vacancyoptions.com
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