KPMG Carriere – Supervisor

Website KPMG

Job Description:

KPMG is looking for a Supervisor to join our Risk Delivery Centre team! The Delivery Centre Supervisor is responsible for oversight, direction and support of the delivery of the business processes performed in the centre.

As an integral part of the KPMG Team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the right focus on our clients, our markets, our people, and our communities. Since their inception in the fall of 2018 the Risk DC have helped improved the delivery of risk requests through standardized processes, more stringent adherence to our Practice Protection policies, and the specialization of DC resources.

Job Responsibilities:

  • Ensure the effective use of technology in the delivery of services
  • Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc)
  • Act as tier two support for the Delivery Centre to address service delivery issues arising from the engagement teams
  • Ensure collaboration across the team and ensuring they are operating as one team not individually
  • Oversee the quality of work being produced by delivery centre staff and providing guidance as necessary
  • Implement mechanisms to measure quality and client satisfaction, through standard operating procedures, ongoing client engagement, for example
  • Motivate delivery centre team to capitalize on their strengths and improve development areas
  • Identifies training and development needs of delivery centre team and works collaboratively with the Office Manager, BES Partner and KPMG
  • Business School to escalate and address training needs
  • Support a proactive approach to the work
  • Monitor the service level agreements/requirements with the business and make timely adjustments as required
  • Develop and ensures effective implementation and monitoring of delivery centre policies and processes

Job Requirements:

  • Knowledge of risk policies and compliance
  • Ability to adapt quickly to a changing environment and motived by the challenges involved with setting up a new internal organization
  • Superior organization skills
  • Data analytical skills – pull reports and know how to analyze the data
  • College or university degree in a relevant field, or a combination of education and relevant experience
  • 2-5 years of experience in a transactional or administrative function

Job Details:

Company: KPMG

Vacancy Type: Full Time

Job Location: St John’s, NL, CA

Application Deadline: N/A

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